CANCELLATION POLICY

Grab Hire:

  • Cancellation: No Charge if 24-hours prior – subject to charge if cancelled on the same day.
  • Return: N/A
  • Exchange: N/A
  • Delivery Timescales: ASAP subject to availability
  • Other: The waiting time charges of £60 per hour will apply, after 15 minutes from the time of arrival. Grab Lorries will be charged at £65 per hour.
  • Wasted journey charges will apply.

Aggregate Supply:

  • Cancellation: No charge if 24-hours prior – subject to charge if cancelled on the same day.
  • Return: Unused material can be collected at an applicable charge.
  • Exchange: N/A
  • Delivery Timescales: ASAP subject to availability
  • Other: The waiting time charges of £60 per hour will apply, after 15 minutes from the time of arrival. Grab Lorries will be charged at £65 per hour.
  • Wasted journey charges will apply.

Concrete:

  • Cancellation: Cancellation’s must be made by 3pm the day prior to delivery if not cancellation will be minimum of £60 (£10 per M³ minimum of 6M³).
  • Return: £150 per metre for returned concrete.
  • Diversion: £150 to divert a load.
  • Delivery Timescales: 48 hours for specific timeslots.
  • Waiting time: £1.25 per minute after 30 minutes FOC.

Skip Hire:

  • Cancellation: Online customers get charged a £15 cancellation fee if cancelled within 48 hours of delivery date.
  • Return: If a skip is not filled and we collect it empty a £40 transport fee is charged.
  • Exchange: A standard skip exchange is charged at normal price.
  • Delivery Timescales: Normally within 48 hours but this is subject to time of year.